• 1. How do I file a return request?You can file a return request from your RICE SELLERS account. Use the following steps: Sign In -> My Orders -> Request Return
You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
• Return request will be reviewed by RICE SELLERS.
• If required, request will be shared with the merchant for his/her approval.
• After approval, pickup of the product will be arranged through our courier partners.
• If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by RICE SELLERS.
• After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant