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Shipping Policy

RICE SELLERS 'No Anxiety Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.

1. How do I track my order?

• You can check the status of your order from your RICE SELLERS "My Account. We ensure timely communication about your order status via Email / SMS under the following conditions:

• When your order is confirmed / processed / shipped / delivered

• When your order shipment is delayed

2. How long does it take to deliver the product after it has been dispatched?

It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon your and merchant's location. We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched. In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.

3. How much do you charge for shipping the products?

The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at www.ricesellers.com would include the product and courier charges. For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In a rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount in the form of Billing Team.

4. My order is out for delivery, but has not reached?

If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at our customer care. We will follow up with the courier partner until your order is delivered.

5. What do I do if my product is delivered at the wrong address?

In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at customer care. We will follow up with the courier partner and notify you at the earliest possible.


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